We believe it is our responsibility to ensure that you enjoy your experience on our site, while remaining fully aware of the social and financial harms associated with problem gambling.
Gambling can be addictive
Playing at Chanz is a great way of adding excitement. However, its important to remember to keep your stake to a level within your budget. Unfortunately, some people can develop an addiction to a particular type of game or games. The staff at Chanz is trained to help you play within your limits and help you play responsibly.
Set a loss limit
You can set a limit for how much you allow yourself to lose. Limits can be amended at anytime. The limit includes your bets for the specified time period. If you for example, set a loss limit for a 7 days period, then the bets for the previous 7 days are added into the calculation. A decrease in the loss limit will take effect immediately, but an increase can only occur after a cooling-off period of 24 hours, in order to avoid rash decisions.
Self-exclusion
If you want to take a break, you can close your access for a minimum period of 24 hours to a maximum period of 6 months. Your account will not be reactivated under any circumstances during the exclusion period.
A general gambling exclusion can be applied through:
- X-road, the state portal: www.eesti.ee
- Eesti Maksu- ja Tolliamet (EMTA): www.emta.ee/
- By sending us a filled application that can be found here with a copy of your ID document to us on an e-mail. We will send it to Estonian Tax & Customs Board at our earliest and they will activate the restriction within 2 working days, after they receive it.
Where to seek help
If you, or anyone you know, is having a problem with gaming, we
recommend that you seek professional help:
MTÜ Eesti Hasartmängusõltlaste Ühing www.hms.ee
Hasartmängusõltuvuse
Nõustamiskeskus www.15410.ee
Gambling Therapy
www.gamblingtherapy.org
GamCare:
www.gamcare.org.uk